Privacy Policy
This privacy policy explains how we collect, use, protect, and handle personal information in connection with this website. Personal information is information that can identify you, contact you, or relate to you as an individual.
What personal information do we collect?
We may collect the following types of information:
- Contact information such as name, email address, phone number, and mailing address.
- Order and account information such as products purchased, billing details, and customer notes you submit.
- Payment information that is submitted at checkout, which is processed by our payment providers. We do not store full payment card details on our servers.
- Marketing preferences such as whether you subscribe to email updates.
- Usage data such as pages visited, approximate location, device information, and interactions with the website, collected through analytics and advertising tools described below.
When do we collect information?
We collect information when you:
- Place an order or attempt to check out
- Create an account or log in
- Subscribe to email updates
- Fill out a form, request information, or contact us by email
- Browse the website, where analytics and advertising tools may collect usage data through cookies or similar technologies
How do we use your information?
We use the information we collect for purposes such as:
- Providing services, fulfilling orders, and communicating about purchases
- Responding to requests, questions, and customer support messages
- Improving the website, diagnosing issues, and enhancing user experience
- Sending marketing emails if you subscribe, and honoring unsubscribe requests
- Measuring advertising performance and understanding which pages and campaigns lead to purchases or inquiries
- Protecting against fraud, abuse, and security risks
How do we protect your information?
Our website is regularly scanned for security issues and known vulnerabilities to help keep your visit safe. We use reasonable administrative, technical, and physical safeguards, including:
- Secure networks with limited access to systems that store personal information
- Encryption of sensitive information in transit via SSL
- Payment processing through third party gateway providers, with no full payment card details stored on our servers
Do we use cookies?
Yes. Cookies and similar technologies may be used for purposes such as:
- Making the website work properly, including shopping cart and checkout functionality
- Remembering preferences and improving your experience
- Measuring traffic and site usage through analytics tools
- Measuring ad performance and showing relevant ads through advertising tools
You can control cookies through your browser settings. If you disable cookies, some features may not function properly.
Third party disclosure and links
Service providers
We may share personal information with vendors that help us operate the website and deliver services, such as website hosting, payment processing, email marketing tools, and analytics providers. These providers are permitted to use personal information only as needed to provide services to us.
Third party links
We may link to third party websites. These sites have separate privacy practices. We are not responsible for the content or privacy practices of third party sites.
Advertising and analytics tools
Meta ads and tracking
We run advertising campaigns on Meta platforms. Our website may use Meta business tools such as the Meta Pixel to help measure ad performance, understand conversions, and build audiences for advertising. Meta may use cookies or similar technologies to link visits on this website with your Meta account or device.
You can learn more about Meta privacy and ad controls through Meta privacy resources and ad preferences within your Meta account.
Statcounter analytics
We use Statcounter to understand general traffic and usage patterns, such as which pages are visited and how visitors navigate the site. Statcounter may set cookies or collect similar data to provide analytics reporting.
Your choices
- You can restrict cookies using your browser settings.
- You can adjust ad preferences within your Meta account to control the ads you see.
- If you do not want to provide information through forms, you may choose not to submit them, but some services and support may not be available without required details.
Email marketing and subscriptions
If you subscribe to our email list, we collect the information you submit, such as your email address and any optional fields. We use the Hustle plugin to display subscription forms and manage signups. Subscription data may be stored in our website database and may also be processed by connected email delivery tools if configured.
You can unsubscribe at any time using the unsubscribe link included in our emails.
California Online Privacy Protection Act (CalOPPA)
- Users can visit our site anonymously, although some features may require information, such as checkout.
- We post this policy on our website, and updates will appear on this page.
- You can request changes to your personal information by emailing us.
Do Not Track signals
Some browsers offer a Do Not Track setting. At this time, we do not respond to Do Not Track signals in a uniform way, because analytics and advertising tools may still collect data through cookies or similar technologies.
COPPA (Children Online Privacy Protection Act)
We do not knowingly collect personal information from children under 13 years old.
Data retention
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations. Retention periods vary based on the type of data and purpose.
Fair Information Practices
In the event of a data breach involving your personal information, we will provide notice as required by applicable law. When possible, we will notify affected users by email.
CAN SPAM Act
We collect your email address to:
- Send information you requested and respond to inquiries
- Send updates related to orders and services
- Send marketing emails if you opted in
To comply with CAN SPAM, we:
- Do not use false or misleading subjects or sender information
- Provide a clear way to unsubscribe in our emails
- Honor unsubscribe requests promptly
If you have any questions regarding this privacy policy, please contact us.